Terms & Conditions

Privacy Policy

FanVision Entertainment, its other subsidiaries, affiliates and divisions (collectively referred to in this document as “we,” “us” or “Company”) are strongly committed to respecting and protecting your privacy. We know that you care how information about you is shared and used. We appreciate your trust that we will do this sensibly and responsibly. Please carefully read the following privacy policy (“Policy”). The purpose of this Policy is to explain the types of information that the Company collects and receives, what we do with that information, and with whom the Company shares this information. This Policy applies to those individuals who browse and use our Site (“Visitors”) and those individuals whose information is collected otherwise and provided to us, either from us directly or from third parties with whom we conduct business (“Partners”). Any Visitor or individual who provides personally identifiable information (“Personal Information”) or any other information to the Company or to any Partners consents to the collection, use and disclosure of such information under the terms of this Policy.

In order to ensure your privacy, information the Company collects from Visitors to its website located at f1vision.com and websites or applications (including mobile apps) hosted by the Company (all of such Internet locations collectively referred to as the “Site”) and/or our Partners, and/or otherwise is used only in the manner and for the purposes described in this Policy.

If you have any questions about this policy or how your information is being used please contact us at contact@f1vision.com.

Information Collected by the Company and/or Our Partners

The Company may collect any Personal Information that is provided to us by our Visitors, and/or our Partners and/or otherwise. This includes, without limitation, name, phone number, mailing address, zip-code, e-mail address, or any other Personal Information that is provided to us in connection with the Site, and/or by our Partners and/or otherwise. In addition, if a purchase is made on the Site and/or on one of our Partners’ websites, we may collect credit card, debit card or other payment account information and shipping and billing addresses for billing purposes and to fulfill your order.

A. Automatic Information

Examples of other information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type, version, and time-zone setting, browser plug-in types and versions, operating system, and platform; and the full Uniform Resource Locator (URL). During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

B. Cookies

Like many websites, we use “cookies.” Cookies are text files placed in your computer’s browser to store your preferences. Cookies do not contain Personal Information; however, once you choose to furnish a website with Personal Information, such Personal Information may be linked to the data stored in the cookie.

We use cookies to understand website and Internet usage and to improve or customize the content, offerings or advertisements on our Site. For example, we may use cookies to personalize your experience at our Site (e.g., to recognize you by name when you return), or save your password in password-protected areas. We also may use cookies to help us offer you products, programs, or services that may be of interest to you and to deliver relevant advertising.

If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser such that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you are able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your Internet browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our Site and our ability to recognize your browser from one visit to the next.

How the Company Uses Personal Information

The Company will not use Personal Information obtained from Visitors to our Site, and/or from our Partners and/or otherwise for any purpose.

Disclosure of Information to Third Parties

The Company will not share Personal Information, including Personal Information that you provide on our Site, to Partners on their websites, or otherwise to us, with third parties below without the explicit consent of the customer:

  • Affiliated Entities
  • Strategic and Media/Club Partners
  • Service Providers
  • Advertising Networks
  • Other Disclosures

Your Choices with Respect to Personal Information

The Site gives Visitors the opportunity to stop receiving communications from the Company if requested. The Site also gives Visitors options for changing and modifying Personal Information previously provided. To remove or change Personal Information in our database, or to not receive future communications from the Company, please contact us at contact@f1vision.com.


The Company does not knowingly solicit or collect Personal Information from Visitors or individuals under the age of eighteen (18) (“Minors”), and we will not knowingly link to any third party website that solicits or collects Personal Information from Minors. If you believe that a Minor has disclosed Personal Information to us or that we have linked to such a third party website, please contact us at contact@f1vision.com.

Security and Protection of Personal Information Collected by Us

The Company’s Site has security measures in place to protect the loss, misuse and alteration of the Personal Information under our control. The Company has implemented various physical, electronic, and managerial measures, including education and training of our personnel, to provide Personal Information with reasonable protection from accidental loss or destruction, improper use, alteration, or disclosure. The Company has invested and deployed a wide variety of technology and security features to ensure the privacy of Personal Information that is collected by the Company. The Company will continue to revise policies and implement additional security features as new technologies become available. Unfortunately, no system is perfect; therefore, the Company makes no representations or warranties with regard to the sufficiency of these security measures. The Company shall not be responsible for any actual or consequential damages (or any other damages or liability of any kind whatsoever) that result from a lapse in compliance with this Policy because of a security breach or technical malfunction.

Access to Your Personal Information

If you wish to obtain a copy of the Personal Information that you provided to the Company, or if you become aware the Personal Information you have provided is incorrect and you would like us to correct or delete it, please contact us at contact@f1vision.com. Please note, however, that before the Company is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide other details, including Personal Information, to help us to respond to your request. The Company affirms that it will correct, amend, or delete any erroneous information if instructed to do so by you, subject to the safe harbor framework set forth by the United States Department of Commerce and the European Union Safe Harbor principles of proportionality, data quality, and reasonableness. We always will endeavor to respond within an appropriate timeframe to any request under this section.


The Company will cooperate with the United States Department of Commerce and the European Union Data Protection Authorities to resolve any complaints and disputes arising in connection with this Policy. All necessary Company employees will be required to be familiar with and adhere to this Policy. The Company will investigate any reported complaints of violations of this Policy and will take prompt remedial action where violations are found. In order to inquire or complain about the Policy or anything related to the privacy of Personal Information handled by the Company, please contact us at: contact@f1vision.com.


From time to time, the Company may update, modify or change this Policy. When this occurs, the new Policy will be posted on the Site. You should check the Site periodically to review the most recent Policy. Your use of the Site or provision of Personal Information to the Company or any of our Partners after any update, modification, or change to this Policy constitutes your acceptance of and agreement to such updates, modifications, or changes.

Terms & Conditions

By renting an F1 Vision handheld device and any associated accessories you (Customer) agree to the following terms and conditions of FanVision Entertainment.


Rental of F1 Vision device(s) and associated accessories must be secured from loss, damage, or theft by credit card (Visa, Mater, Americain Express) prior to being handed over to the customer. In the event you fail to return the equipment to a tent or kiosk, you have 1 week to ship it to our company headquarters (840 Derita Road, Concord, NC 28027, USA). Failure to return will result in a $300 payment to F1 Vision for replacing the equipment.

PCI Compliance

F1 Vision operates in accordance with standard PCI rules regarding credit card and payment security. For more information visit: https://www.pcisecuritystandards.org

Currency, Taxes, & Fees

Online orders for F1 Vision products are calculated in the local currency of the relevant Grand Prix and converted to US Dollars. F1 Vision may assess a per transaction Convenience Fee for online orders processed on F1Vision.com to offset any possible foreign exchange and/or merchant processor fees. Sales tax, value added tax, or other taxes or fees owed for rentals made on F1vision.com are included in the price indicated on the site.

Redemption & Returns

Customers may pick up and/or return a device at any of the F1 Vision locations on site at a Formula One event. For clarity, a customer is permitted to pick up a device and any associated accessories from one F1 Vision location and return them at any other, provided that the customer does not return any device(s) and accessories to more than one location. Locations vary depending on the event and venue. Such information will be posted at F1vision.com/findus the week of the Grand Prix event. The schedule of operation may change in the days leading up to an event, therefore, we advise customers to check F1vision.com/schedule prior to arriving at the venue. In any case, all devices must be returned to an F1 Vision location within 1 hour of the conclusion of the period for which it was rented. For weekend rentals the conclusion of the F1 Grand Prix final race marks the end of the rental period. For daily rentals the conclusion of the final track activity and/or session of the day marks the end of the rental period.

Rental Cancellation

Unless the GP is canceled or postponed, there will be no refunds provided for cancellations. In the event that the GP is canceled or postponed, customers can email Contact@f1vision.com to request a voucher redeemable for an F1 Vision rental at another GP.

Lost or Damaged Devices

In the event of a lost or damaged device the customer is responsible, regardless of the reason for loss or damage. Lost or damaged devices will incur a $300 per device charge payable to the Company, plus any associated taxes, foreign exchange, and/or merchant processing fees. The Company may use any and all means to recoup this payment from the customer, including but not limited to executing a credit card charge, withholding return of a credit card deposit, withholding return of a cash deposit, and/or engaging with a third party payment collection agency. For clarity, a device is considered lost if it is not returned within one hour of the conclusion of the grand prix. For additional clarity, damage to a device may include but is not limited to a cracked screen, rendering unusable the lanyard clips, audio jack, volume buttons, navigation buttons, or battery door, or in any other way rendering the device disfigured or unusable in any of its features in the sole discretion of the Company.

In the event a customer is able to locate a lost device and such device remains in good working condition, the customer may return the device within 1 week of the conclusion of the event for which it was rented for a refund of $300 per device. Such returns must be made via pre-paid post at customer’s expense

Failure To Return Battery and/or USB Cable

A customer may receive from the Company a spare battery and/or micro-USB charging cable for use during the event. Such batteries and/or cable(s) must be returned along with any rented device(s). Failure to return any batteries and/or cable(s) will result in charges of $25 per battery and $15 per cable, plus any associated taxes, foreign exchange, and/or merchant processing fees. The Company may use any and all means to recoup this payment from the customer, including but not limited to executing a credit card charge, withholding return of a credit card deposit, and/or engaging with a third party payment collection agency. For clarity, a battery and/or USB cable is considered lost if it is not returned within one hour of the conclusion of the grand prix.

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